The biggest advantage of IVR for small and large organizations is to save time and money. Answering phone calls takes a lot of time, and not every phone call deserves the attention of a trained employee. IVR systems can take care of most of the frequently asked questions that an organization receives (office hours, directions, phone directory, common tech support questions, et cetera) and allow customer service reps, salesmen and tech support specialists to concentrate on the harder stuff.
If a large company is able to save even a second off the average length of each phone call with a live operator, it can save them hundreds of thousands or even millions of dollars a year.
IVR systems have the advantage of making callers and customers feel like they're being attended to, even if it's just by a machine. If you have a simple question, it's better to get a quick answer from a computerized operator than to wait ten minutes on hold before talking to a human being.
Another advantage is that IVR systems don't sleep. They don't take lunch breaks. They don't go on vacations to the Bahamas. An IVR system can be available 24 hours a day to field questions and help customers with simple tasks.
An IVR can speak many languages and can decide which language to speak by the caller ID just like an intelligent human! Making a caller, who is a prospective customer, feel at home with a his native language would surely put you at advantageous position than your competitor!
The benefits of IVR are endless. A company cannot expect to remain competitive in their given marketplace if they do not possess the tools their customers need. The benefits of IVR are such that a company will always be there for their customers. IVR systems make it possible to serve clients 24-7; if a company does not have this ability, a customer might choose to take their business elsewhere.
In this day and age, a company cannot afford to loose steady customers. Whether a company provides goods or services, and the service level of those goods or services goes down, customers will start looking for someone else to provide a better level of service. Therefore, the benefits of IVR are essential, not only in growing your business, but maintaining it as well.