Interactive Voice Response (IVR) System

Interactive Voice Response (IVR) system helps to migrate from the traditional human-perplexed interactions to efficient and caller-friendly automated IVR communication.

The Need

However small or large, for any organization it is extremely cumbersome to answer all phone calls manually. Though some customer calls require human interaction, most of them have obvious and regular responses that can be answered in an automated manner. There arises a need to develop a system which enhances productivity and user experience while reducing cost of answering customer calls. The system should help the customer perform the desired tasks anytime and from any corner of the world. Your customers can access the required information just by dialing a number while you are away from office as well as after office hours.

Imagine having a telephone banking IVR that allows you to perform various transactions, including bill payments, account information, money transfer and so on.

Solution

we provides an extremely smart and flexible solution to access information and perform important tasks using the phone keypad. IVR system can help to direct customers to the right support channel they need.(e.g.: Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.)

It is a perfect package to build an interactive voice-menu suiting your needs in the language of your choice. IVRs can accept input from callers, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions. You can design an IVR by a simple drag and drop application. Using this application you can create IVR with Text to Speech (TTS), DTMF (Dual tone multi frequency) inputs.